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See More Social Traffic. I have been devasted with the Jumia workers for a product i prepaid dearly. My experience with Jumia has been awful, and their products are of poor quality. I am never buying anything again from this site.
I am highly disappointed and withdrawing my loyalty from them. I am confidently moving to other sites like Killimall, and the likes. Horrible experience!! Dear Jumia Egypt, It is so annoying to deal with your terrible services in Egypt! Please, customer service and management, stop to put my calls down! No way that something I ordered 1 month ago and I have been waiting for such a long time with so many problems, it is out of the stock now, and you just have wrote me this today!!!!!!!!
This is why the people order your staff, because they need it! The Modern Seats and pillows ,which I order grey and pillows white and grey with the sale promotion and which you just once delivered me in totally wrong colors, like blue and ping and I had to face your delivery problems, and useless customer cervices not answering and putting my calls down NO, you will send me all I ordered and. It is such a waste of my time with you!
Next time I will go directly to the sellers and buy the staff from the shops like Art Home and others!!!!! Your management: Today is And hurry up, I get enough from you!!!!!!!! How could you be so unprofessional????
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It is impossible to contact you!!! Again, you have 24 hours, if not I will publicly warn anyone in Egypt against you! The worst online shop in the world, they don't know how to manage vendor inventory, they canceled the order giving the reason that the item is out of stock. The worst time is when you request for refund, they take you in cycles. Refunds that should take 48 hours end up taking forever. I would advice anyone to go traditional way and buy from shop directly.
I ordered a phone,after 2 months use the phone started hanging it went off and did not turn on. I raised my complain and was taken through a 3 day process,at first they gave me non-existent location of the service center i wasted hours looking for a fake place,i went back to their physical customer care agent along Kenyatta Avenue. The lady initiated a return request and i was allowed to give back the phone. I waited for weeks untill i got an email to go and get my spoilt phone at posta because they were unable to solve the issue.
I wasted time,money and energy only to get my spoilt phone back,the mail indicated that they will forward the details of service center,but i have never heard from them. Anyway i was so much dissapointed.
So bitter! Why sell fake products anywy. Think twice about buying any electronics from Jumia. If they are faulty in any way, all you will receive is back and forth. Jumia will avoid incurring any costs at whatever cost. I had such a bad experience with them, and worst of it all they don't adhere to their terms.
You are better off walking in a physical store, purchasing your items there however expensive it might be than buy from Jumia. Good site, works very well, usually delivers very fast. They sell items from local and international sellers, so they have lot variety, but also different prices for the same item, so search well and choose the right seller, prefer local sellers for faster and more reliable delivers.
Very bad company Very bad delivery policy, they dont let you check your package even after you have already paid before signing that you have received and satisfied and customer service do not know how to solve problems ehat so ever they repeat the same answer to all complains and no matter how different the problem is.
As much as they delivered the item fast yet when I returned it in the same condition which I received it ,they are giving me a hard time processing the refund. Get to know your customers. Simply claim your company now.