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Technical Articles A collection of articles that focus on an array of different scientific topics such as pathways, cancer, transmembrane proteins. Contact Us Distributors Worldwide. They never gave me a list AND most importantly, did not change my oil filter. I had no idea that the oil filter comes with the oil change and that it needs changed every time until I got home and told my son how my service went. I believe it was a miscommunication, but the tech should have told me the oil filter was a part of the oil change and not an add on expense like the other items they mentioned in the same breath.
Still, I love your company, the ease of getting my oil changed without even exiting my car. Once I found you, I stopped going to the dealership and I will continue to go to you every time. Immediately after I pulled in, they started working on my car while one representative was talking to me about prices and option Immediately after I pulled in, they started working on my car while one representative was talking to me about prices and options.
It was done so quickly and they showed me my car filters so I knew exactly what was going on in my car. It was such a great, quick experience! The staff greeted me and helped me right way upon arrival. There were many employees working and was impressed that I had my own There were many employees working and was impressed that I had my own team who was helping me. The crew worked as a team in sync and were extremely professional. I was explained everything that they were doing and wasn't pressured to purchase any extras although I did.
Valvoline Is the only company I know that holds true to customer satisfaction in a vintage s kind of way. I was in and out in minutes. They helped me not only with oil but also with changing my back tail lights which i couldn't fix myself and was scared to take to the dealer. While in the bay, I texted friends and recommended friends to visit. I will be returning here every time I need a change and will be changing my oil as scheduled because I know have a trusted location. As long as they continue to have great customer service I will continue to return.
The service was performed extremely fast, I had always struggled to find a fast pick change service. I also enjoyed how there wa I also enjoyed how there was absolutely no wait time when I arrived. Oswaldo always goes the extra mile to ensure great customer service.
The employee I interacted with spoke very fast and like a robot. No sales skills at all. Most of the time I've gotten oil changes at places like this, and the person doing it overfills the engine with oil.
After the oil change appeared to be finished, I asked the technician if he could let me see the oil dip stick. He showed it to me and the oil level was not excessive. I'm glad that the technicians here were aware of this. Please train all of your technicians to be aware of this because excessive oil damages the engine.
Other places tend to do that quite often. If a technician unintentionally makes the mistake, they should just own up to it and drain some of the excessive oil. Staff are super friendly and considerate. Fast and friendly did not feel pressured to buy anything else. The shop is close by for me, I have used it several times and its very effecient, time wise. I never have to leave myc car. The shop is always spotless, and I appreciate that. The staff seems happy and get along, and seem to help each otjer. His tells me the management is running well.
In a world of friction and companies that seem not to care about service, your shop is a breath of fresh air. Was quick and efficient. The Valvoline closer to my house was much nicer about my feline of services. Staff is always professional, they over communicate which improves overall understanding of the service being provided.
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Took my mother to experience a quick safe and friendly customer service where she can come on her own and not be pressured or ch Took my mother to experience a quick safe and friendly customer service where she can come on her own and not be pressured or cheated on. The staff was fast, knowledgeable and very friendly, they completed the oil change in a timely matter.
This is why I always come This is why I always come here. It was very quick and efficient and I felt everyone was very knowledgeable. The manager Dave is the best. His staff is friendly and knowledgeable. Customer service is key, and that's what I received; great customer service. I was quickly taken care of and everything was expl I was quickly taken care of and everything was explained and promptly taken care of. No complaints, very happy with the level of attention. Because the service is fast the attendants are knowledgeable, polite and fast.
Super friendly staff, very quick service. Took my coupon i searched up while sitting in the car as they worked on it. Highly recommended as a first time customer i was very satisfied. Oswaldo is the manager and he was very helpful. It was pouring rain outside and everyone was so cheerful and ready to help. I have been a Valvoline customer for over , miles and keep coming back because of the great service. I was lucky enough for there to be no one else there at the time so my car was worked on immediately after pulling in.
The girl that was on the computer speaking to me about my services was friendly and I always like to see a woman in a male dominated field. She knew exactly what she was doing. Lack of focus by the staff. The two men that helped me were extremely helpful and friendly. I felt they did their job too fast so I question how well they did their job. Workers are were very friendly courteous and did their job with ease. Oswaldo and his crew were by far the best team in the local area! The staff was friendly and knowledgeable.
The er vice was handled quickly. I did feel that the price was high considering I brou I always go here because the staff is awesome and I never feel pressured. It was fast and easy. They were very thorough with the pre inspection. There was no pressure to add any extra services or anythi There was no pressure to add any extra services or anything else. The communication was clear. Staff very professional, efficient and hospitable. The assistant manager Chris Ramirez was very helpful and knowledgeable on what he was doing. We encountered a problem with my o We encountered a problem with my oil drain plug when it was removed but they tacked the problem and solved it.
Fast, efficient, courteous staff. The staff is friendly and welcoming. The employees were so nice and you can tell they enjoy their jobs which was wonderful to see! It was even close to closing time It was even close to closing time and they still had smiles and were so delightful! Oil change under 15 minutes.
Like the professional way the staff treats the customers. I was greeted warmly and when the oil change service was in progress the Technician explained that i had other services that wou I was greeted warmly and when the oil change service was in progress the Technician explained that i had other services that would be due soon. But did not push to sell them.
So now i will bring my vehicle back for the services between oil changes. He gave me a reminder sheet with all services will be due in the future as well. I came in Monday evening after school and literally just pulled in and someone was already there to assist me. They let me pull They let me pull in and immediately started informing me on what they were going to do because I need an oil change. I feel very comfortable about how knowledgeable the word and being able to sit in my car while they were doing everything.
Fast and cheerful with the employee. Customer service and how professional the employees are is amazing. I paid for my front headlight to be fixed and I noticed last night that it is still not working. I have to go back today to let I have to go back today to let them know to fix. It was so fast and easy and the customer service was excellent! Great pricing, quick service, and very professional staff. Will definitely recommend and be coming back. They made a full car inspection and told me exactly what my car needed and what services they make.
Also, they told me the price Also, they told me the prices without asking. Fast service and great customer service. Super quick only about 20 mins. Very convenient and close to home and all workers are very friendly and helpful and nit pushy on other services.
The individual collecting the money is very unfrienfly. Was attended quickly, the staff was very friendly. Was given a few options on what items to purchase that I need replaced, but n Was given a few options on what items to purchase that I need replaced, but no pressure. First time at Valvoline, was cool to see techs work in front of me. Friendly staff and straight forward service. I will also leave you guys 5 starts in Yelp! Staff is friendly, fast and it s very convenient.
A little high priced tho. This was my 1st time visiting Valvoline. Ive had my car for 10 years and have always taken it to the dealer for service, until I Ive had my car for 10 years and have always taken it to the dealer for service, until I was referred to Valvoline.
I was shocked at how fast the service was. I felt comfort knowing that they ran diagnostics to make sure everything was working properly. I was referred to get a new filter and was shown how worn out the prior one was. I am highly satisfied with the customer service I received. I will definitely be a returning customer, no more dealer for me. Keep up the good job boys. The team was great at communication and they were very friendly. It was quick and there was no pressure to buy additional servic It was quick and there was no pressure to buy additional services. Getting the service really fast!!
Just wish the price was a little lower. The staff was efficient with there time and very friendly. Got everything done in about 10 min. Efficient service and great communication while working on my car. The service was good, the young lady the was the lead did a wonderful job. The only problem is you are over priced by at least The employees have very good customer service.
Job was done very quickly. Clean, friendly, professional and efficient. Service is always Fantastic. Not a happy customer. The oil price was not disclosed. I just didn't like the fact that I had to reset my own maintenance button. Also, comparing to Jiffy Lube I like that they vacuum Also, comparing to Jiffy Lube I like that they vacuum my car, but I must say, Valvoline's customer service is much better than Jiffy Lube. No waiting, quick service. They had and done everything I asked for!
This is my second visit to this particular Valvoline site, and I was not disappointed. There were other Valvoline sites nearer There were other Valvoline sites nearer to my home, but I prefer this one because of the staff. The young man who worked on my car was very pleasant and kind. He made sure the bulb fit perfectly while repairing my low light. Another awesome experience at Valvoline. Staff was nice and time was great since I have a busy schedule. I loved the fact that I was in and out. My car is my everyth The woman that was helping me out was very friendly and and great customer service!
Customer service was great from all employees. I was highly satisfied with the service because it was done quickly and throughly.
The waiting time is always long!! My twin sister told me about this place. When I was there waiting everyone was super cool. I even met a Twin the I even met a Twin there!! The service was quick as usual but I really appreciated the worker explaining all the services Valvoline provides and how my car The service was quick as usual but I really appreciated the worker explaining all the services Valvoline provides and how my car did in each inspection.
I could go to any Valvoline but that worker I can't remember his name, but he talked to me about the dodgers and reset my tire pressure monitor is the reason that I will be coming back to this specific location. I only take my car here to get it serviced regularly! Perfect scenario for my daug Perfect scenario for my daughter and I. They are always on top of things, about my Kia. I will come back next week for my air filter and a tire rotation which I neede I will come back next week for my air filter and a tire rotation which I needed for awhile.
The people there are professional they greet you and acknowledge you.
Don't pressure you to get more then you really need or wan Don't pressure you to get more then you really need or want. My first time there I was satisfied with the service ,everyone was very helpful and good customer service Definitely will be b My first time there I was satisfied with the service ,everyone was very helpful and good customer service Definitely will be back.
I only go to the dealer but needed the change right away I took a chance with Valvoline and was completely surprised and happ I took a chance with Valvoline and was completely surprised and happy that it didnt take 4 hours like it does at the dealer Valvoline is my new oil change place I have been coming to the same place for years.
Great job done every time and very friendly. Great team it was worth the wait it was a Saturday morning so i expected that it would be a busy time I love that you guys are super fast and have me in and out in less than half an hour opposed to the dealership that would take I love that you guys are super fast and have me in and out in less than half an hour opposed to the dealership that would take 6 hours for just an oil change.
The no pressure attitude is great. As someone that is tight with money and anxious, I did not feel pressured. The friendly character of the workers did not cause any anxiety. The service was quick for a good price and they had suggestions as to what else they suggested for my car based on the knowledge The service was quick for a good price and they had suggestions as to what else they suggested for my car based on the knowledge. Staff is very friendly, nice.
Fast snd thorough service. Friendly and knowledgeable staff. Great team, sound advice and fast service. They are always very nice and helpful. Staff was friendly and they had me in and out within 20 minutes. The woman I wish I asked her name was very patient and nice as I just purchased the car and was just learning it.
She found where I had to open the hood, I apologized constantly and she was so understanding. I has just come from getting new tires and the maintenance light from the tires was still on. She stood there until she figured out how to turn it off. She was just the greatest. Very very couteous, awesome customer service. Surprisingly it was a very great service. I pulled up and got out of the car.
The tech told me the oil change types and right when I selected the one I wanted the others got right to work. The tech told me their recommended things to do to the car and I decided to leave the car as it. I responded no and he took my answer great and proceeded. I know other places beg you and tell you have to do it ASAP. The tech continued he job and had me out of there quickly. The job was quick and professional. I loved the job they did and I will definitely come back. This was the West Covina location.
I was in and out in 20 minutes, the technicians were courteous and I'd recommend your services again and again. You should always give your customers a cho You should always give your customers a choice of printed, emailed or both receipt options.
This includes any car maintanence, home maintanence and large purchases. The service was OK. And of course I had to wait much longer because I And of course I had to wait much longer because I had a transmission and gearbox fluid replaced. That does take a bit but I was hot in my car. It was the price I even had a coupon that barely made a dent. Great Service and knowledgeable people. Nestor is the best. He should be an assistant manager.
Manager that day attended to me and was very nice and had a great personality. She looked like she had everyone in order workin She looked like she had everyone in order working together as another vehicle le arrives. I liked that I was out of there quickly. Price is a bit higher for oil change but you did leave quickly. Manager was on it. When I wanted oil change I want my tires checked on my windows cleaned and my fluids topped off. A reminder for service for all A reminder for service for all the maintenance on my vehicle including potential tire where invitation would be very helpful and much appreciated.
I like they went over all the parts of car and could advise us what needed to be done. The woman that helped we was so funny and friendly. I really enjoyed my visit to this valvoline shop for my oil change. From the start of this service I could hear her clearly guide me in the bay. Which I really liked. She was happy to be assisting me.
No waiting, quick service. I always receive great customer service.. The price was way to high and you one price but you charge another, WE will never come Back. This was my 1st time visiting Valvoline. The employees were so nice and you can tell they enjoy their jobs which was wonderful to see!
We had a blast. I have used this shop before And Always receive great customer service and it is why I always return. This visit was my absolutely the Best visit ever Thank You so much!!!! They always have enough workers to service their customers. Attendant acted in a kind and professional manner. There was an issue with the coupon the call center had emailed, and the atten There was an issue with the coupon the call center had emailed, and the attendant took the time to contact the call center and get the situation straightened out.
Service is very efficient, timely n thorough. Good service, prompt and professional. They accepted my 6: All of the staff worked as a team. Friendly and respectful with each other. They extended that pr They extended that presentation to me as well. Nester explained everything in depth. As did Peter Francisco. They seemed to check and double check the work of Jason who was being trained.
I appreciated that all work was double checked.
Again, great team in Covina Citrus and Workman. The CSR was very helpful, knowledgeable, and explained everything. I didn't have to leave my car; the employees were friendly; the work was done quickly, professionally, and well. It was very fas It was very fast and overall, the friendliness and banter of the employees made it an overall enjoyable experience, which is not something I can say about an oil change anywhere else I've gone.
I enjoy being able to get the service completed as quickly as possible. Instructor on lunch break. No pressure and it was fast. The young lady who greeted me was super friendly and very confident about her duties. I really enjoyed talking with her about m I really enjoyed talking with her about my vehicle and I appreciated her knowledge. Everything I ask for was fast Everyone was very friendly at the West Covina location and it was my first visit and everyone was kind towards me and took me th Everyone was very friendly at the West Covina location and it was my first visit and everyone was kind towards me and took me through every step that was going to be done to my car.
Quick, professional and friendly service! I would certainly go back! Great job West Covina! Great staff explained everything to me. Everyone was very efficient and I was in and out very quickly. Employees had a great demeanor, and were personable people. I use to get free tire rotation with my oil changes at other places. It would be mice if you offer a small additional fee if already getting an oil change. I was highly satisfied that they had 2 ladies working there and the one helping me was very kind and answered all my questions.
So great to see! Excellent service and didn't require two hours and dropping my vehicle off pick up. Would like to see more coupons for other services or senior citizen discounts. Staff was polite and attentive to my experience while having my oil changed. The associates are friendly but also knowledgeable. They answered my questions and easily explained how my car works and runs.
I feel confident and very good about the service given. My technicians were great, knowledgeable and took care of everything in a short amount of time! I was greeted promptly and I had the same attendant as my first visit. Letts is always kind and has a great sense if humor. I know nothing about cars so she explains it to me in a non-condescending way. Excellent customer service, friendly staff made me feel welcome.
Great service and great prices! I'm not highly satisfied with anything, satisfied with me is pretty good: Monique and Odvaldo tended to me on this visit. Both very friendly and professional. I Particularly appreciated that Osvaldo ask I Particularly appreciated that Osvaldo asked if he could help remove the Check oil light from my dashboard. A lot cheaper than lingo Toyota and so friendly. Quick and friendly service.
Service was great with no waiting. Service people were very friendly and knowledgeable. Enjoyed speaaking with them while serv Enjoyed speaaking with them while service was performed. Qdo a mortalidade infantil cai, o mercado expande pq mais gente na idade adulta, trampando apple sauce cakes culinary evidence places apple sauce cake cookies, muffins, breads in the twentieth century.
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